FAQ's

Click on the category below to find help:

I need help on changing my password or other details

I need help shopping

I need help checking out (billing, delivery, amend quantities, etc)

I need help with my order (status, amending, cancelling, delivery)

How do register to use the website?

I have a complaint

I need help with something else

Changing Passwords and other details

How do I change my password?

You can amend password under your ‘Account Details’:
1. Click on your user id at the top of the screen
2. Then select ‘Change Password’

I've forgotten my password, how do I reset it?

You can reset your password, by clicking on 'Login' and selecting 'Forgotten Password'
1. You will be sent a reset password email with a link (check your spam/junk folder)
2. Click on the link and reset your password

How can I change my contact details?

You can amend some of your details under your ‘Account Details’. 
1. Click on your user id at the top of the screen
2. Then select the area you want to edit

Please note this will only change your details for your orders through the website, if you need to make a permanent change or require help with anything else please contact us during office hours.

Either by email: sales@printedcoffininteriors.co.uk

or phone: 0161 480 7629/0161 480 8230

or submit a contact form here

 

How do I register?

How can I register to use the Portal?

Click on 'Register' and enter your details. This will be sent to Leslie R Tipping's Ltd Head Office, your registration will then be reviewed and approved or declined.

On receipt of notification it can take up to 5 working days.

Why have I been declined?

This website is for the Funeral Trade and associated businesses only.  Please contact us, if you think we have made the wrong decision.

 

Check out help

How can I amend my delivery addresses?

You can amend your delivery address on check out, you can also edit your address under 'My account'

How can I amend my billing address?

Please contact the Sales Team. Either by email: sales@printedcoffininteriors.co.uk or phone: 0161 480 7629/0161 480 8230

When will my order be delivered?

Once your order has been processed by the Sales Team, your order will be delivered within 72 hours

What else do I need to know about shipping?

The cut off time for your order to be received and processed is 16:30

Why can't shipping options be loaded?

Please check that your address is correct. If it is correct it maybe that we do not ship to your location.  Please contact the Sales Team for help.  Either by email: sales@printedcoffininteriors.co.uk or phone: 0161 480 7629/0161 480 8230 

How do I pay?

If you are a new customer you will pay by credit card, using a secure card payment system.  If you are a trade approved customer you can add your Purchase Order at checkout and receive an invoice.

Why has my credit card transaction failed?

LR Tipping has signed up to use fraud prevention rules, through a secure card payment system, to process credit card transactions. Please check that you have correctly entered your credit card details and are signed up to 3D Secure with your credit card supplier/bank.

My transaction has failed, what do I do now?

Click on the 'try again' button and you will be returned to your 'cart', where you can go through the check out process again. If you are still having issues, please phone us: 0161 480 7629/0161 480 8230 

Shopping help

Can I personalise a design?

Please select one of the following products:                                         

PRINT/OWN/A/13    Grass Background - Polaroid - OC Set

PRINT/OWN/A/62    Music Note Polaroid - OC Set

PRINT/OWN/A/65    Music Instruments Polaroid - OC Set

PRINT/OWN/A/130  Polaroid Strip - Sky Background - OC Set

PRINT/OWN/A/144  Polaroid Strip - Background Colour Choice - OC Set

Our design team will be in touch.  A design will be electronically created and sent for your approval.  Please note that once approved and printed, personalised products cannot be returned.

You can also work with the Design Team to come up with your own Bespoke design. Please note that once approved and printed, Bespoke products cannot be returned.

How can I see my basket?

You can select ‘Shopping Cart’ at the top on the screen to view your basket

I have a query about a product

Please contact Leslie R Tipping Ltd

Either by email: sales@printedcoffininteriors.co.uk

or phone: 0161 480 7629/0161 480 8230

or submit a contact form here

How can I search for a product?

Just start typing in the 'Search store' box at the top of every page. You need to type at least 3 characters for it to start searching.

 

Order help

Where is my delivery?

Please call/email Leslie R Tipping

Either by email: sales@printedcoffininteriors.co.uk

or phone: 0161 480 7629/0161 480 8230

or submit a contact form here

I’ve received my order and it’s incorrect

Please call/email Leslie R Tipping

Either by email: sales@printedcoffininteriors.co.uk

or phone: 0161 480 7629/0161 480 8230

or submit a contact form here

I’ve received my order and I’ve ordered the wrong item/quantity

Please call/email Leslie R Tipping

Either by email: sales@printedcoffininteriors.co.uk

or phone: 0161 480 7629/0161 480 8230

or submit a contact form here 

Why have I not received confirmation of my order?

Check your email account. You will be notified if your order has been placed.

How do I track my order?

You will receive email notifications on:
- Order Placed

How can I view my past and current orders?

You can view your past and current orders in Order History under your Account Details:
1. Click on your user id at the top of the screen
2. Select ‘Orders’
3. Select ‘Details’ on the order you’re interested in

How can I amend my Order or Delivery date?

You are unable to do this on the portal, please contact Leslie R Tipping

Either by email: sales@printedcoffininteriors.co.uk

or phone: 0161 480 7629/0161 480 8230

or submit a contact form here

How can I cancel my Order?

You are unable to do this on the portal, please contact Leslie R Tipping

Either by email: sales@printedcoffininteriors.co.uk

or phone: 0161 480 7629/0161 480 8230

or submit a contact form here

How can I re-order?

You can reorder off your past orders. You can view your past orders in Order History under your Account Details:
1. Click on your user id at the top of the screen
2. Select ‘Orders’
3. Select ‘Details’ on the order you’re interested in
4. Then you can select ‘Re-order’
5. You can then edit your basket

Other

Who are LR Tipping Ltd?

Leslie R Tipping Limited is a family run and privately-owned business who consistently deliver quality, service and expertise and has done through 3 generations.

We are one of the UK's largest coffin interior manufacturers and a leading funeral requisite supplier to the funeral industry. We are proud of our enviable reputation for providing Funeral Directors products and service at the highest standards since 1947.

I need to contact someone, how do I do it?

You can email or call during office hours.

Either by email: info@printedcoffininteriors.co.uk

Or

Phone: 0161 480 7629/0161 480 8230

Or submit a contact form here

 

Complaints

I have a complaint

Please call us so we can help try and resolve your issue.  Phone 0161 480 7629/0161 480 8230

Or email: complaints@printedcoffininteriors.co.uk

Or write to:

Leslie R Tipping Ltd
Unit 5, Phoenix Court, Hammond Avenue, Whitehill Industrial Estate, Stockport,
Cheshire,
SK4 1PQ

Or submit a contact form here